Returns Policy
The following information was extracted from our Terms and Conditions of Sale.
6. Your Right of Cancellation.
The right of cancellation is governed by the "Distance Selling Regulations 2000".
6.1. You have the right to cancel the contract from the date the order was placed and up to seven working days after delivery, (beginning the day after delivery). Goods made to the buyers chosen specification (i.e. custom built) as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.
6.2. To exercise your right of cancellation, you must give written notice to the seller by email at the email address shown below giving details of the goods ordered and (where appropriate) their delivery.
6.3. Once you have notified the seller that you are cancelling the contract, the seller will refund or re-credit you within 30 days for any sum that has been paid by you for the goods excluding any direct charges incurred by the seller.
6.4. Refunds cannot be given for any software purchased that has been opened (i.e. seal or outer packaging removed) or activated, as activated software is tied to the user and computer used to activate it. Providing the operating system (i.e. Windows XP) has not been activated, a refund will be issued for the operating system on cancelling the contract. Please see section 13d of the Distance Selling Regulations 2000 for further information.
6.5. The Buyer has a duty of care, under these terms, to take care of the goods so that they may be sold again as new, by the Seller. The Seller will claim, from the Buyer, for the resulting loss in value for goods not kept so that they may be sold again as new. The Buyer must make the goods freely available at the original delivery address, to the Seller or his agent, within 21 days of cancellation, for collection on a working day.
6.6. In rare circumstances and subject to the ultimate discretion of the seller, the company may issue a part or full refund even if the company is complying with the Distance Selling Regulations 2000, for the convenience and well-being of the customer.
6.7. If you wish to cancel an order that has been built and/or tested but not yet dispatched, a cancellation charge of £25 will apply. This is to cover the costs incurred by us processing your order.
6.8. Any orders that are returned within the 7 working day cooling off period will be subject to the costs of recovering the goods. This includes but not limited to the cost of packaging the goods, delivering the goods, collecting the goods and other recovery costs.
7. Warranty
7.1. All goods supplied by the seller are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
7.2. Goods found to be defective under the warranty will be repaired or replaced with an item of an equal or better performance and equal or better value at the original time the order was placed.
7.3. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage or accident.
7.4. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the seller in writing at the address shown below.
7.5. If an item purchased from budgetoption.co.uk is returned to the company it will be given to the RMA department for a full system inspection and if found not to be defective, you will be charged for the return delivery costs of the item as well as the collection costs. This currently stands at £35 + VAT. We reserve the right to charge for labour if we deem this is necessary.
7.6. We offer a 1 month (1 calendar month) free collection and re-delivery service for computer systems and laptops only. Day 1 is the day you receive the item. Should your computer system/laptop develop a defect within the specified free collection period after the delivery date, we will collect the item from you, and repair or replace it with an item identical or of equal value as soon as practicably possible. A repair will be attempted before a replacement providing the repair will be to a satisfactory quality.
7.7. The buyer will be responsible for ensuring the item is packaged suitably and safely until we confirm the item has arrived back to us safe and secure. If the item arrives back to the seller damaged and was not sent back in the original packaging provided by the seller, the buyer will be responsible for the cost of repair and the labour costs of repair. We will only confirm that the item has arrived back to the seller in a satisfactory condition once we have opened the item and one of our employees has inspected the item. We strongly recommend that you keep the original packaging that your computer system/laptop arrives in for the purpose of returning an item back to us if necessary. Once the item has been repaired/replaced, we will then deliver the item back to you free of charge. Any "loss of earnings" or inconvenience caused as a result of a failure of any item purchased from the seller will not be compensated for.
7.8. All TFT monitors come with a 3 year onsite warranty. Should your TFT monitor develop a defect within these 3 years, you will be able to deal directly with the monitor manufacturer in obtaining a repair/replacement. Should you wish to return it to the seller, the seller will then deal directly with the monitor manufacturer in order to obtain a repair/replacement.
7.9. All our LCD panels should be considered as class 2, which comply with ISO 13406-2. Dead pixels on TFT monitors are covered under the monitor manufacturers' warranty terms and conditions. We try to ensure that the brand of TFT monitor we purchase is covered by a zero tolerance of dead pixels in the manufacturers' warranty terms and conditions. However, we do not guarantee that you will receive a replacement monitor should your monitor develop one or more dead pixels.
7.10. Keyboards, mice, speakers and printers are not covered by the seller's specified free collection and delivery service and will need to be returned to us at the buyer's expense. The maximum warranty period on keyboards, mice, speakers and printers is 1 year (or as extended by the Manufacturers).
7.11. If you receive damaged goods, you will need to notify the seller within 3 working days in order to qualify for free collection, repair or replacement. (Please see section 5.6 for delivery checks) If you do not notify us of any damage (i.e. cracked case) within 3 working days, you will not be able to return the items to us for repair or replacement.
7.12. Will I void my warranty if I open the case and install my own components?
Unlike with most computer manufacturers, we allow you to open your case and install your own components without voiding your warranty providing that:
• You understand that if the actions of the person installing the components cause damage to the computer, your warranty will be void.
• You understand that if the components you install cause problems with your computer, your warranty will be void.
• You understand that we have a number of different measures in place to detect if a component has been moved/removed and if you have moved/removed a component, your warranty will be void. You are only entitled to add extra components to your computer.
If you add a component to your computer and all goes well, you will still have a warranty. In any other circumstance you must contact our technical department either by email or phone to seek advice or your warranty will be void.
If you are unclear about anything, or wish to discuss any possible loop-holes, you understand and accept that you must email us and have written confirmation from us before you make any changes to your computer configuration. Otherwise you are welcome to add components to your computer.
7.13. If a computer has to be returned to us, please ensure that all data is backed up on the hard drive, because if a hard drive or configuration has to be changed, we cannot be held responsible for any losses of data, time or inconvenience caused.
7.14. All system returns must be collected by our courier once you have been issued with a valid RMA number. If you choose to return a system by your own means or without a valid RMA number, the costs will not be covered by the us.
7.15. Should you take your computer system, monitor, keyboard or mouse, or any other peripheral to another computer company, repair company or computer technician and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the computer and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your computer you must contact the seller for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.
7.16. If a product is returned to us without a valid RMA number delivery will be rejected.
Returns Address:
budgetoption.co.uk
Unit 2
West End Garage
Marsden
Huddersfield
West Yorkshire
HD7 6LP
Email Address: enquiries@thepcogroup.co.uk